If you need to return a product purchased from Sealants and Tools Direct, then you have 28 working days to do so. The returned goods must be in a resalable state, and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 14 calendar days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. However unfortunately we will not refund the shipping charge to get the goods to you in the first instance, for goods correctly supplied.
We reserve the right to charge a 20% restocking fee (of the original sale price) on products ordered in error. This will be chargeable at our discretion, and returned products would be assessed for this charge individually.
Please note that special orders are not covered by or standard returns policy, and will be dealt with on an individual basis. For further queries on this, please phone on 01626 333360.
Please post returns to the following address:
Sealants and Tools Direct
Unit 6 The Old Cider Works
This returns policy does not affect your legal rights.
Cancellation of Orders: You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Sealants and Tools Direct website, or by phoning us on 01626 333360.
All orders taken before 2pm will be processed and sent for delivery by 6pm the same day.